For technical support please first email our 24 / 7 /365 NOC at email@example.com and if you still would like to talk to someone please call (877) 364-8080. You will need to reference the MMC ID located in the upper right corner of the document. Initiating a ticket is the most important step in this process and must be opened via email before anything else can occur. This process is the same for general inquiries as well as service outages.
Please be advised of the escalation timeline.
Initial contact: Tier One Support
One Hour Not Resolved: On Duty NOC Manager
Two Hours not resolved: Senior Network Engineer/Network Architect
Three Hours not resolved: Managing Partner
For billing inquiries, or to request a credit for an outage or an SLA violation please email firstname.lastname@example.org.
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